RETURN POLICY

RETURNS AND STORE CREDIT

We want you to be happy with your order. Eligible physical merchandise may be returned within 14 days of delivery for an exchange or store credit. We do not issue refunds to the original payment method.

Returned items must be new, unworn, unwashed, and free of odors, stains, makeup, deodorant, or other signs of use. Items are inspected before an exchange or store credit is approved.

Digital music, downloads, CDs, vinyl, socks, underwear, swimwear, masks, lighters, bags, backpacks, rugs, skate decks, basketballs, sale items, and other items marked final sale are not eligible for return or store credit.

Exchanges depend on availability. If the replacement is unavailable, store credit will be issued. A return shipping and handling fee of $8 may be deducted from the store credit. Return processing normally takes 5-7 business days after the package is received.

To request a return, email info@5dimperial.com with your order number and reason for return before sending anything back.

ORDER CANCELLATIONS

Contact us immediately after placing an order. Orders may ship quickly, so cancellation is not guaranteed once fulfillment has started.

RETURNED OR REFUSED PACKAGES

Returned-to-sender or refused packages may be issued store credit after restocking. We are not responsible for packages lost or delivered incorrectly because of an incorrect address supplied at checkout.