We aim to process orders within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped.  There may be potential delays due to a high volume of orders or postal service problems that are outside of our control but we will do our best to get your shipment delivered.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Please review and ensure that you have entered the correct address.  We are not responsible for non-delivery due to errors in the address that you provide.  If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.  Please allow 48 hours for the tracking information to become available.  If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.  

Please ensure you report any issues within the respective deadlines:

  • Damaged: Within 7 days of when the package was marked delivered
  • Defective: Within 7 days of when the package was marked delivered
  • Wrong Items: Within 7 days of when the package was marked delivered
  • Missing: Within 7 days of when the package was marked delivered
  • Quality: Within 30 days of when the package was marked delivered

Returned-to-Sender & Refused Packages
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card.  For International Orders, if the package is refused, a refund will be processed less return shipping fees.  We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

Shipping and Handling Fee
The $8.00 fee will only be applied to returns with a refund.  

Return Processing Time Frame: 5-7 business days once the return package is received.

Email Support, 7 days a week:
Phone Support, Monday-Friday from 9am-5pm PST: (562) 296-1818